Privacy Policy
Last Updated: February 14, 2025
Introduction
Welcome to Alyne Wellness (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.
Information We Collect
Personal Information
We collect the following types of personal information:
- Full name
- Email address
- Phone number
- Billing address
- Payment information
- Health and wellness information you choose to share
- Appointment history and preferences
- Communication preferences
Automatically Collected Information
We also collect certain information automatically when you visit our website:
- IP address
- Browser type
- Device information
- Cookies and usage data
- Geographic location (with your consent)
How We Collect Information
We collect information through:
- Direct interactions (when you:)
- Create an account
- Book appointments
- Fill out forms
- Subscribe to newsletters
- Contact us
- Automated technologies, including:
- Cookies
- Web beacons
- Analytics tools
- Server logs
How We Use Your Information
We use your personal information to:
- Provide and improve our services
- Process your appointments and payments
- Send appointment reminders
- Communicate about services, promotions, and updates
- Personalize your experience
- Analyze and improve our website performance
- Comply with legal obligations
- Respond to your inquiries
- Prevent fraud and enhance security
Data Sharing and Disclosure
Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Payment processing
- Appointment scheduling
- Email communication
- Analytics
- Technical infrastructure
- Customer support
Important Notice Regarding SMS Communications
SMS opt-in and phone numbers collected for SMS consent will not be shared with any third party and affiliate company.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests from public authorities.
Your Rights and Choices
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Update your communication preferences
- Disable cookies through your browser settings
- Request a copy of your personal data
To exercise these rights, please contact us using the information provided in the “Contact Us” section.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information is collected
- The right to delete personal information
- The right to opt-out of the sale of personal information
- The right to non-discrimination for exercising these rights
SMS Communications Terms of Service & Additional Information
- Message and data rates may apply
- You can opt-out at any time by texting “STOP”
- For assistance, text “HELP” or contact our customer service team
- Message frequency may vary
- SMS Consent and Privacy
Types of SMS Communications
If you have consented to receive text messages from Alyne Wellness, you may receive messages related to:
- Appointment reminders (e.g., “Hello, this is a friendly reminder of your upcoming appointment with [Provider Name] at Alyne Wellness on [Date] at [Time].”)
- Follow-up messages after appointments
- Billing inquiries and payment confirmations
- Special wellness promotions and offers
- Important service updates
Message Frequency
You may receive up to 3 SMS messages per week related to your appointments, account status, or promotional offers. Message frequency varies based on your appointment schedule and account activity.
Fees for SMS Messaging
Standard message and data rates may apply to all SMS communications from Alyne Wellness. These fees are determined by your wireless carrier and may vary if messages are sent domestically or internationally. Please consult your mobile service provider for details about your messaging plan.
How to Opt-In
You can opt-in to receive SMS messages from Alyne Wellness through the following methods:
- Checking the SMS consent box on our online forms
- Providing verbal consent during an in-person visit
- Completing a written consent form at our location
How to Opt-Out
You can stop receiving SMS messages at any time through these methods:
- Reply “STOP” to any SMS message you receive
- Contact our customer service team
- Update your communication preferences in your account settings
Getting Help
For assistance with SMS communications:
Additional Information
- Consent to receive SMS messages is not required to use our services
- You can decline SMS communications by not checking the consent box on our forms
- Message delivery cannot be guaranteed as it depends on your wireless carrier
- Messages are sent through standard U.S. short code messaging protocols
Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:
Alyne Wellness
27509 Agoura Road, Suite 205
Agoura Hills, CA 91301
Email: info@AlyneWellness.com
Phone: (805) 405-3309
Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of California, United States, without regard to its conflict of law provisions.
